FAQs

Worldnet London’s team have put together a comprehensive list of FAQs

In line with your account tariff, our charges run in half kilogram increments, starting at 0.5kg. The cost of your shipment will be based upon the weight (actual weight in kilograms) and size (volumetric weight in kilograms) of your shipment, whichever is the greater in value will be used to calculate the cost.

Volumetric weight is the equivalent size that your shipment will take up in the aircraft.

It can be calculated using the following formula: length (cm) x breadth (cm) x height (cm) / 5000 = volumetric weight in kilograms.

Give us a call or drop us an email to get an estimate or quote for your next shipment.

For shipments from London going outside of the EU:

Local taxes and duties are calculated by using the Commodity code (also known as H/S or Harmonised code) against the item being imported or exported.

You can find the codes online at: www.gov.uk/trade-tariff. Once the correct HS code has been found the duty % is displayed alongside it.

Inbound shipments to London

HMRC Duty and VAT calculation is as follows:

  • Duty is based upon the value of goods added to the freight charge.
  • HMRC VAT Adjustment of £6.25 is applied.
  • Lastly 20% VAT is taken from the VAT adjustment, value of goods, freight charge and duty added together.

Usually the receiver pays the taxes and duties upon arrival, this service is known as DDU (Delivery duty unpaid). Worldnet can arrange to pay the duties on your behalf and invoice you (the shipper) directly, this service is known as DDP (Delivery duty paid). If Worldnet pay the duties on your behalf we will charge you an advancement fee of 5% or £5.00 whichever is the greatest for the monies paid on your behalf to customs.

At the time of booking you’ll be given a waybill/ tracking reference.

Shipments can be tracked via our website: www.worldnet-intl.co.uk

Click on the ‘Track’ and enter the waybill/reference number.

Our Customer service team are available from 8am until 7pm Monday to Friday. Should you wish to obtain a tracking update please call us on: 0845 370 8000 or email: info@worldnet-intl.co.uk.

We can also set up your account to receive automatic delivery confirmation by e-mail, please e-mail our sales team for this service at: sales@worldnet-intl.co.uk.

Worldnet are only able to ship on behalf of known shippers and account holders. Speak to a member of the sales team for more information on opening an account: sales@worldnet-intl.co.uk.

At the time of booking let our team know what the value of your shipment is and if you wish to add insurance. Your shipment will travel uninsured unless you request it at the time of booking.

As a guide Insurance is charged at £20 for the first £2,000 worth of cover and £10 per additional £1,000 worth of cover thereafter. If your piece is a one off or high value speak to a member of team as a spot quote or Hand Carry service may be preferable.

'Power of Attorney' is required by our customs clearance broker in the US to clear shipments into the USA, on behalf of the receiver. It can only be granted by the receiver of the goods in the USA.

The form must be completed and signed for by at least a director level member of your management team.

The 'Power of Attorney' can be granted as a one-off or held permanently, depending on your requirements and must be completed by either companies or private importers.

As always, speak to a member of the team if you regularly send high value goods or would like further advice on POA.

When collecting shipments from the USA, the collection point/ company must have 'TSA' association. In-line with the United States Department of Homeland Security's regulations, the company/person that we are collecting from needs to be registered with customs as a regular known shipper’.

We use passenger aircrafts to enable us to move shipments quickly; as passengers are on board we need to ensure their safety by knowing we have collected from a recognised, registered company.

If we are collecting from a third party e.g. Studio or PR Company then a registered, known shipper is able to approve the collection on your behalf by way of an e-mail with an electronic signature. We will ask that an e-mail stating the following is sent to us; "This authorises Worldnet to handle a third party collection on our behalf in conjunction with TSA requirements". The company details and address of the known shipper must also be listed along within the electronic signature.

A commercial invoice is a declaration document (completed by the shipper) to customs listing the contents and value of an international shipment. It needs to be printed on headed paper, a template is available from our customer service team at: info@worldnet-intl.co.uk.

HS codes come from the ‘Harmonised Coding System’ devised by the World Customs Organisation, which gives names and numbers to classify traded products.

Local taxes and duties are calculated using the Commodity code (also known as H/S or Harmonised codes) against the item being imported or exported.

You can find the codes on-line at: www.gov.uk/trade-tariff.

MID codes are only necessary when shipping to the USA. The code will be available from the factory who has manufactured your goods. This system has taken over from the old ‘Quota system’, allowing the USA to track and record what is being imported and from where. If the MID code is not available to you please provide the full name and address of the factory and our broker will find it for you.

Read what people are saying:

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“Always a pleasure to work with Worldnet and their wonderful team.”